Frequently Asked Questions

RoundDome is an outdoor living store. We sell outdoor seating, dining sets, tables, fire pit tables, accessories such as cushions and covers, and complete bundles — in teak, aluminum, handwoven wicker, and OuterStone. You can browse everything in our Shop or by collection on our Our Collection page.

Our collections are made for outdoor life in teak, aluminum, handwoven wicker, and OuterStone. Each product page describes the materials used for that item, so you can choose what suits your patio, garden, or balcony best.

A bundle is a complete, coordinated set — for example, a lounge set or a fireside set — styled to work together, so you can furnish a whole outdoor space in one order instead of buying pieces one by one. See all bundles in the Bundle collection.

Find the product you want, add it to your cart, and check out. You will receive an order confirmation email once your order is placed. Please double-check your shipping and billing information at checkout, as accuracy helps us deliver without delay.

Yes. We offer free standard shipping on all orders delivered within the United States. We currently ship to United States addresses only; we do not offer international shipping.

Orders are processed within 0 to 2 business days (Monday to Friday), with a 5:00 PM (EST) cut-off, and we do not process or ship on weekends or public holidays. Transit time is 3 to 5 business days, so total delivery time is typically 3 to 7 business days. Delivery times can vary by location and carrier delays, such as weather.

When your order ships, we send a shipping confirmation email with your tracking number. You can also check your order status any time on our Order Tracking page using your order number and the email address used at checkout. If you have not received a tracking email within 2 business days of your order, please contact us.

Items may be returned within 30 days of delivery, unused and in their original condition and packaging, including all parts, manuals, and accessories, with proof of purchase. Eligible returns are free — there is no restocking fee — and a prepaid return label is provided. See our Refund & Return Policy for full details.

Please contact us within 7 days of delivery with clear photos of the damage and your order details, and we will arrange a replacement or refund. Claims made after 7 days, or without photographic proof, may not be eligible.

You can cancel within 30 minutes of placing your order by emailing [email protected]. Once an order has shipped, it cannot be canceled, but eligible items may still be returned under our return policy. Refunds are issued to the original payment method within up to 7 business days.

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. Full payment is due at the time of purchase, and we do not offer payment plans or installments. Payments are processed securely with SSL encryption, and we do not store card details on our servers.

Sales tax is calculated at checkout based on your shipping address, so the total you see before completing your purchase includes any applicable tax.

Email us at [email protected] or call +1 212 888 6333. Our support team responds to all inquiries within 24 hours. You can also reach us through the form on our Contact Us page.